Refund & cancellation policy

Free plan

The Free plan costs nothing and needs no payment details. Try it before upgrading.

Cancelling a paid plan

• You can cancel any time from the Billing page in your account.
• After cancelling, your plan stays active until the end of the period you have already paid for. You won't be charged again.
• When the period ends, your account moves to the Free plan. Monitors above the Free limit are paused, not deleted.

Refunds

• Payments are for the billing period you chose (monthly or yearly) and are generally non-refundable, including for unused time after cancelling or switching plans.
• If you were charged by mistake, for example charged twice or charged after cancelling, contact us within 14 days and we will refund the incorrect charge.
• Approved refunds are returned to the original payment method through Razorpay or Stripe, usually within 5–10 business days depending on your bank.

Changing plans

When you switch plans, the new plan starts immediately and your previous subscription is cancelled. The remaining time on the previous plan is not refunded automatically; contact us if you believe you should receive a credit.

Delivery

Saral Monitor is an online service. There is no physical delivery; your plan is available in your account as soon as payment is confirmed.

How to request a refund

Email from your account email with the date and amount of the charge.